BSM Consulting, A Division of VMG Health

• Consultant for Medical Aesthetic practices including Plastic Surgery, Dermatology, and MedSpas.
  • Expertise includes identification, development, and implementation of operational processes to improve the quality and efficiency of practices and programs.
  • Help clients plan and execute thoughtful and strategic initiatives.
  • Exceptionally proficient in governance development, strategic planning, change management, vision identification and implementation, process improvement, teaching and training, curriculum development, and field-based deployment tactics.
  • Speaker at national medical aesthetic and dermatology meetings and has published articles and blogs in medical aesthetic industry publications.

Consulting by Katrina Whitehair, MBA LLC February 2023-present

• Working as support with private healthcare practices on strategic planning, marketing, recruitment, and management support

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Austin Plastic & Reconstructive Surgery Christine Fisher MD FACS-Tosan Ehanire MD-Danielle Dumestre MD FRCSC-Haley Bunting MD: Practice Administrator December 2017-January 2023

• Management of human resources, staff, administration of payroll, developing, implementing, and managing provider scheduling templates, billing systems, accounts payable and receivable, tax reporting, budgeting, physician recruiting, credentialing, onboarding, and the associated patient-base growth process and ongoing referral network outreach 

• Successfully migrated medical office to its new state of the art location in central Austin which included oversight of build out, IT, staff, and patient migration processes

• Managed build out of the medical office in 2018, AAAASF surgical suite in 2019 and Medspa expansion in 2021/2022

• Strategic planning, including marketing, and business development and growth measured by monthly and quarterly KPI reporting for the practice and 8 providers including MD’s, PA’s and nurse injectors

• Achieved timely implementation of Ambulatory Surgical Center in office surgical suite with AAAASF certification 

• Successfully implemented practice growth strategies to maintain a minimum of 10% growth month to month and year to year tracked through a monthly dashboard of KPI’s. Practice more than doubled in revenue between 2018 and 2021.

• Successfully recruited, on-boarded, and launched three attending physicians in the group. Physicians functioning at full capacity within 90 days of starting.

 

City Eye MD, May 2015-June2017

(consultant only May 2015-August 2016)

• Coordinate multi-specialty ophthalmology practice including administration, billing oversight, scheduling, doctor and hourly staffing, and act as surgical coordinator

• Negotiate vendor contracts to effectively decrease overhead costs

• Build and maintain referral networks of optometrists and ophthalmologists through marketing initiatives, outreach, and print marketing material creation and distribution

• Organize and coordinate quarterly continuing education events for optometrists and submit credits

• Streamlined credentialing processes and updates for local and commercial insurance panels

• Interview, hire and train new staff to increase productivity for medical practice and decrease over-time payroll costs

 

DG Dental & Cosmetic, April 2015-August 2016

• Decreased accounts receivable by 50% over the past year

• Updated inventory tracking and ordering processes to decrease supply costs

• Coordinated website update and creating marketing materials including gathering patient testimonials

• Manage schedule, phones, claims, and patient correspondence daily 

 

Fromer Eye Centers, May 2013-April 2015

• Balanced 16 doctors and 30 staff rotating schedules between four offices

• Contributed to intranet creation and maintenance

• Trained support staff for practice in all four locations

• Oversaw credentialing and recredentialing for 16 doctors

• Onboarding implementation for all new doctors including setting up EMR licenses, Malpractice coverage and credentialing and other short and long term projects assigned by administrator 

 

NY Vision Group, January 2012-April 2013

• Maintained online social media presence, updates, and promotions

• Created annual marketing budget and strategy

• Managed doctor referral network through outreach, continuing education events and print and online marketing materials   

• Reconciled contact lens inventory, managed office and eye supply orders

• Implemented training program for technician and receptionists to decrease patient wait time

• Acted as liaison between Manhattan and Queens offices to create open communication 

 

Realizations, September 2006-September 2011

• Recruit, hire, train and manage direct support professionals providing services to adults with developmental disabilities

• Organized team planning meetings and life goal maps for people being supported and their staff

• Presented at regional conferences about individualized custom supports for people with disabilities living independently in the community

• Coordinated with other support teams for staff scheduling and training

• Certified as a Supported Employment Specialist, Benefits Information Trainer, and Person Centered Planning Facilitator. 

 

Mercer January  2007 – September 2009

• Project management and coordination through solicitation of organizations, data processing and analyzing of company benefits in comparison studies

• Met all project deadlines

• Communicated with lead actuaries regarding benefits data

• Trained staff regarding data analysis processes